News & Blog

Our New Customer Service Charter

Our New Customer Service Charter

Friday 4th November 2016

We have just published our Customer Charter which summarises our commitment to customer service.

As part of our quality system we have a list of Approved Suppliers that we rely on. We know that they provide us with high quality products and customer service which allows us to meet the levels of quality and service expected from us by our customers too.

In particular;

  • allow customers access to our regulatory, scientific and clinical expertise
  • processing all orders the same day as they are received whenever possible
  • operating to a documented quality system according to ISO13485:2016
  • responding to customer enquiries in a professional and timely manner
  • holding monthly management meetings to discuss and implement quality improvements